Incidents reported on status page for Candeno https://status.candeno.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3c7fad299e876417f81e9c1c9e6866eb.jpeg https://status.candeno.com/ en https://status.candeno.com/incident/736310 Thu, 02 Oct 2025 11:40:00 -0000 https://status.candeno.com/incident/736310#60ab727d36a588f13335442dcb1cd7d71f19ac38d617d1694f08f8ef39b45191 Our partner is working on fixing the issue, but all media on the platform will be temporarily unavailable. You can follow their status here: https://www.scannet.dk/support/driftsstatus/ https://status.candeno.com/incident/732860 Mon, 29 Sep 2025 07:52:00 -0000 https://status.candeno.com/incident/732860#0dbd8229d2714bc1f438ad3f92bd86878bd3ecd7a115c17c62e657a7120c1daf The data warehouse has successfully been rebuilt, without any loss of data. There is currently no data in the "dim_user_cpr" table, as this table is truncated and filled with new data every day. It will automatically fetch new CPR data tonight at midnight. We will continue to monitor the status of the data warehouse after our rebuild, but everything seems to be fully operational as of this update. https://status.candeno.com/incident/733304 Sat, 27 Sep 2025 09:25:00 -0000 https://status.candeno.com/incident/733304#9c1ba3c5bd04ffa97422eb518b382929fbed80feddecc5d615e000bd5384d299 Our partner is working on fixing the issue, but media on the Candeno platform will be unavailable while it is being fixed. You can follow their status here: https://www.scannet.dk/support/driftsstatus/ https://status.candeno.com/incident/732860 Fri, 26 Sep 2025 15:42:00 -0000 https://status.candeno.com/incident/732860#baacd5314592cacb44d88b659938eba209bc02a83e7396c7c6f94418e6ecfb11 Due to a human incident we have initiated a rebuild of our data warehouse. Data will be added during the coming hours, and all data should be available again within 24 hours. The data warehouse will still be accessible during this rebuilt phase, albeit with less data. https://status.candeno.com/incident/732860 Fri, 26 Sep 2025 14:03:00 -0000 https://status.candeno.com/incident/732860#1ff0667aa8a86f242c896998cb9822843ba41e5d83be58bcead6991085658c02 The dimuserscd dimension was deleted from the Production environment. We're currently in the process of rebuilding it. We will not lose any data. As a consequence, our Superset Dashboards are currently unavailable, until this incident is resolved. Updates will follow. https://status.candeno.com/incident/707928 Mon, 18 Aug 2025 12:37:00 -0000 https://status.candeno.com/incident/707928#9d08c3a2de403a5dfc77cbc1aa988b9a8d56fdd4e85e7924847b9af3f8ad82b6 Data from saturday 16/8 until monday 18/8 is currently not available in the Data Warehouse. We are working on getting the missing data updated as soon as possible. https://status.candeno.com/incident/544890 Mon, 14 Apr 2025 12:52:00 -0000 https://status.candeno.com/incident/544890#85edf1709096130e361e347d2230992ae4735e57167b3618e8eb69623355cd46 The issue affecting email delivery from the Candeno platform has now been resolved. All services are operating normally again, and emails should be sent and received as expected. https://status.candeno.com/incident/544890 Mon, 14 Apr 2025 08:59:00 -0000 https://status.candeno.com/incident/544890#d5883d5afb26d42044effaa8835286f71feb16205e5b772ab516290dba47e0da We’re currently experiencing issues with our email delivery service, which is affecting the sending of emails from the Candeno platform. The issue is related to our external email provider (Brevo), and we are monitoring their status closely. Emails may be delayed or not delivered at this time. https://status.candeno.com/incident/526940 Thu, 13 Mar 2025 13:36:00 -0000 https://status.candeno.com/incident/526940#08f150d4b064cf685889dbeb122bcf7a9f1a9e9d79e42e2f648f0037cf5b48e9 Candeno BI is now fully updated and running again. https://status.candeno.com/incident/526940 Wed, 12 Mar 2025 10:06:00 -0000 https://status.candeno.com/incident/526940#54ff38adb509e873bf51b650f224eb9de170012b0d5e0d12792e7bf323ef8131 Candeno BI is awaiting an update, which means that data is currently only updated until March 11, 2025. Once the update is implemented, data from March 11 and onward will still be included up to the date of the update. If the issue is not resolved by Friday, March 14, 2025, we will provide further updates. https://status.candeno.com/incident/513827 Sun, 16 Feb 2025 14:12:00 -0000 https://status.candeno.com/incident/513827#3ed71d2d81d250fd20a842587595ac5c9ec5d5c453b4738cdcc0ee2b13258dcf The issue preventing CVs and applications from displaying has now been resolved. https://status.candeno.com/incident/513827 Sun, 16 Feb 2025 12:56:00 -0000 https://status.candeno.com/incident/513827#38b794da1074bfc8854813adea82f94a347105d9f3955fe479e8245c9ae85563 We are experiencing an issue where some CVs and applications are not displaying as expected. We are actively working on resolving the issue to restore full visibility. https://status.candeno.com/incident/506481 Sat, 15 Feb 2025 17:53:00 -0000 https://status.candeno.com/incident/506481#1bcdaa6b1a0a9576837e0608a3f670210ef156a351ff28e313db25c2f59dd3cc Maintenance completed https://status.candeno.com/incident/506481 Sat, 15 Feb 2025 15:00:00 -0000 https://status.candeno.com/incident/506481#844ea267b4b8643d07a482611dd570649ea9ccdfc20b586b9e5fe1b3a566fc75 We're performing a scheduled data lift to streamline our systems. Expect approximately one hour of consecutive downtime, with additional brief service interruptions during this window. Thank you for your patience.